Pathway to Home Program


In February 2021, the COVID-19 Shelter Taskforce and the City of Jacksonville announced the launch of an initiative that expands resources for people experiencing homelessness. The Pathway to Home Program — a collaboration between the City of Jacksonville, Sulzbacher, Mental Health Resource Center, Changing Homelessness, additional area homeless providers, Downtown Vision, and the Jacksonville Sheriff’s Office — was created to serve as a bridge to services for people who are experiencing unsheltered homelessness. This program utilizes a comprehensive, multidisciplinary approach which includes co-responder teams, coordinated entry and housing case managers.


The Pathway to Home Program will provide individuals living in unsheltered areas with a local extended-stay hotel room and food assistance for 30 days. During this period, case managers will work with each participant to secure permanent housing through Rapid Re-Rehousing. Rapid Rehousing (RRH) is an intervention designed to quickly move families and individuals out of homelessness and into permanent housing. The RRH program is short term and provides the following services: Case Management, Housing Location Assistance, Temporary Rental Assistance.

Starting Friday, Feb. 5, multi-agency staff will visit unsheltered communities to identify needs; provide storage, luggage, and transportation assistance; and register individuals for a room at one of the partnering hotels throughout the city. Hotel placements will begin Monday, Feb. 8. In addition to offering housing services, groceries and prepared meals will be delivered to participants once a week.

Those who need immediate support may speak to an outreach worker or visit the Urban Rest Stop, located at the Sulzbacher Center, 611 E. Adams St. – 32202. The Urban Rest Stop is open Monday – Sunday from 7 a.m. to 7 p.m.



  • Make an in-kind donation: please consider making donations of the following high priority items: clothing, blankets, toiletries, backpacks, and $5 gift cards (ex. Family Dollar, Burger King, Winn Dixie). Donations should be made directly to Trinity Rescue Mission (Trinity) located at 622 West Union Street between the hours of 9:00am to 5:00pm. Trinity will distribute the needed items among the Jacksonville homeless providers to be given directly to individuals experiencing homelessness. For more information or questions, please call 904-361-3605.
  • Purchase Move-In Kits: Move-In Kits provide needed kitchen essentials for homeless individuals and families moving into housing. To purchase a Move-In Kit and to learn more, please visit:


February 18 – Interview with Melissa Ross on the Pathway to Homes Project

January 20 – As Jacksonville homeless camp grows, city hopes to gain more funding

February 3 –  Jacksonville targets homeless camp for relocation to hotels, citing COVID health risk

February 3 – City announces plan to provide hotels for homeless population

February 3 – City of Jacksonville’s “Pathway to Home” program offers unsheltered homeless people help

February 8 – Jacksonville starts moving city’s homeless into hotels Monday

February 10 – Jacksonville homeless aid effort moves 48 from downtown camp to hotels