Dawn Gilman, Chief Executive Officer

Dawn Gilman joined the Changing Homelessness team in 2007 and has served as CEO since 2009.

Under Mrs. Gilman’s leadership, Changing Homelessness has grown from a single employee into an agency employing more than 33 staff members. This growth has increased both capacity and funding to end homelessness in northeast Florida. The agency currently has a $6.4 million budget with approximately $4 million as pass through to sub-grantees. This funding provides housing, case management, prevention, and other supportive services to end homelessness. The community has seen an 80% decrease in Veterans Homelessness, 57% in chronic homelessness, and a 30% decrease in overall homelessness from 2009 to 2018.

Jeanne Hayes, Chief Operating Officer, SHRM CP

Jeanne Hayes joined our team in 2014. She is a native of Jacksonville with more than 29 years of corporate experience in financial services, computer operations, and information security. In 2005, she retired from Prudential Financial Services. She began the next phase of her career working for one of the community’s largest providers of emergency financial assistance to the most vulnerable in our community. With more than 15+ years of non-profit experience, Mrs. Hayes leadership expertise includes human resources, direct client services, quality assurance, and administration. Mrs. Hayes earned a SHRM Certified Professional Certification in 2019.

Rick Robbins, Chief Financial Officer

Rick Robbins joined the Changing Homelessness team in December 2017.  He is a Hoosier from the great state of Indiana and earned his MBA at Indiana University.  Prior to coming to CHI, Rick had over 10 years of experience in senior-level finance with other non-profit organizations.  From that experience, Rick has excelled in the areas of systems design, efficiency improvement, cost management and both internal and external reporting.  Rick is also a veteran of the U.S. Army Reserves.