Our History

Our organization was formed in 1974 by a group of concerned and engaged social service agencies and religious leaders, Incorporated in 2001 under the name Emergency Services and Homeless Coalition of Jacksonville as a 501(c)(3) organization and lead agency for services in support of ending homelessness in Duval, Nassau and Clay counties, we are now officially known as Changing Homelessness.

Our Vision

An end to homelessness

Our Mission

Changing Homelessness guides the community effort and builds capacity to prevent and end homelessness.

As the area Lead Agency on Homelessness, we foster communication and provide training to 40 member agencies that offer direct services to people in need. Always in search for new grants and funding opportunities for our Mission, we are also in charge of providing data collection coordination for these services through the Homeless Information Management System (HMIS), ensuring useful data with the highest integrity possible. We analyze this data to trend changes occurring in the populations our member agencies serve. We are proud that our community has seen an 80% reduction in Veteran homelessness, 50% in chronic homelessness and a 30% decrease in overall homelessness since 2009. The agency manages approximately $6 million dollars in local, state and federal grants of which over $4 million is pass through to other agencies. Our single largest grant is the Supportive Services for Veteran Families. This grant provides both rapid rehousing and prevention assistance.

Our Accreditation


This achievement is an indication of your organization’s dedication and commitment to improving the quality of the lives of the persons served. Services, personnel, and documentation clearly indicate an established pattern of conformance to standards.

What is CARF?

Commission on Accreditation of Rehabilitation Facilities (CARF) provides accreditation services worldwide at the request of health and human service providers. Providers that meet CARF standards have demonstrated their commitment to being among the best available.

Achieving accreditation requires a service provider to commit to quality improvement, focus on the unique needs of each person the provider serves, and monitor the results of services.